Shipping & Returns

1. Order Confirmation

By accepting these terms and conditions, upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and KARLAIDLAW. Once an order is completed on, the customer will automatically receive a confirmation of the purchase.

2. Payment Methods accepts VISA, VISA Electron, MasterCard, Maestro, PayPal and AfterPay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to, using SSL (Secure Socket Layer) through an encrypted connection this prevents any unknown and unauthorized sources from accessing customer information. KARLAIDLAW does not store customer credit card information after completing the transaction.

All prices for AU-based customers include GST. Prices are without shipping or other services that may offer. KARLAIDLAW reserves the right to change prices at any time. On prices are shown in the currencies of AUD.

*Kindly note that local import charges such as customs duty and sales tax may occur, depending on the customer’s region and country. These charges are at the customer’s own expense.

3. Local Levies/Taxes & Duties

Local charges (customs duty, sales tax, etc.) can occur depending on the customer’s region and local customs legislation. These charges are at the customer’s own expense.

4. Shipping

Our shipping partner AUSPOST/DHL handles all outbound shipments. Deliveries will be carried out by AUSPOST for all local orders and DHL for international orders. Unfortunately, we cannot make any exceptions. All orders are insured, and Track & Trace information is provided via SMS and/or email upon dispatch.

Shipping times for regular service in Australia are 1-4 business days and 6-10 days for orders out of Australia. KARLAIDLAW accepts no responsibility for delays in customs processes outside the AU. Please use our shipping times as a guide. Some countries may experience extended shipping times due to exceptional shipping requirements. Shipping costs will be added at the checkout and may vary from country to country and calculated based on product weight. Prices shown on are added to the order during the checkout process. For any questions regarding shipping and costs please contact us at KARLAIDLAW reserves the right to request additional shipping costs from the customer on orders for multiple items.

5. Warranty & Repairs

All products from KARLAIDLAW come with a 2-year production warranty. This warranty includes faults in the material, workmanship and other production related errors. The warranty does not apply to defects caused by normal usage. The deadline expires on the day of receipt of the goods. In determining a claimable defect in the product(s), the customer must notify it within a reasonable period of time from the date on which the defect was detected or should be discovered. Anything within 2 months of this day will always be within a reasonable time. If the claim is justified, the customer will be refunded reasonable costs for shipping the item. For warranty claims please contact us at

6. Returns

We, KARLAIDLAW, do not support unnecessary shipment due to environmental concerns. Please consider the product need and uniqueness of each product before finishing the purchase. Unfortunately, our Shipments do not have a return label however, we offer a return service that is subject to a cost that varies depending on the starting point of return. KARLAIDLAW will reject all returns that do not meet the above requirements. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by KARLAIDLAW. By using the right of withdrawal, reasonable costs will also be refunded. The total amount is refunded without undue delay and no later than 14 days from receipt of notice of withdrawal. However, KARLAIDLAW will withhold the refund until the item has been received. If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once KARLAIDLAW receives the returned product, the items(s) are refunded. An item can be returned, regardless of its use. The customer, however, is liable for any deterioration of the value of the product due to other handling than is necessary to determine the nature, characteristics and manner of the product. If the customer has handled the product differently than what is necessary to test the product in a general way and the value of the product, as a result, is deteriorated, KARLAIDLAW will deduct an amount corresponding to the impairment.

Karlaidlaw does not accept refunds for Sale items. Please choose carefully before purchasing your item.

7. Privacy

KARLAIDLAW treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. For any questions regarding privacy or data collection please contact

8. Company Information is the official online shop for KARLAIDLAW and is governed by Australian law and registered in Australia at:

498-500 Queensberry Street
North Melbourne, Victoria


Shipping Address:

498-500 Queensberry Street
North Melbourne, Victoria