Shipping
1. Order Confirmation
By accepting these terms and conditions, upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and KARLAIDLAW. Once an order is completed on karlaidlaw.com, the customer will automatically receive a confirmation of the purchase.
2. Payment Methods
Karlaidlaw.com accepts VISA, VISA Electron, MasterCard, Maestro, PayPal and AfterPay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to karlaidlaw.com, using SSL (Secure Socket Layer) through an encrypted connection this prevents any unknown and unauthorized sources from accessing customer information. KARLAIDLAW does not store customer credit card information after completing the transaction.
All prices for AU-based customers include GST. Prices are without shipping or other services that karlaidlaw.com may offer. KARLAIDLAW reserves the right to change prices at any time. On karlaidlaw.com prices are shown in the currencies of AUD.
3. Local Levies/Taxes & Duties
*Kindly note that local import charges such as customs duty and sales tax may occur, depending on the customer’s region and country. These charges are at the customer’s own expense.
Local charges (customs duty, sales tax, etc.) can occur depending on the customer’s region and local customs legislation. These charges are at the customer’s own expense.
4. Shipping
Our shipping partners AUSPOST and DHL handle all outbound shipments. Deliveries will be carried out by AUSPOST for all local and international orders unless DHL is selected at the shipping stage by customer. Insurance of all orders is at the discretion of the Shipping Provider, NOT KARLAIDLAW. Track & Trace information is provided via SMS and/or email upon dispatch by KARLAIDLAW.
KARLAIDLAW does not ship to P.O Boxes.
Estimated shipping times for standard service within Australia is 1-4 business days and 6-10 days for standard international shipping. KARLAIDLAW does not accept responsibility for any delays experienced with International Orders due to customs or external policies. Shipping costs will be added/estimated at the checkout and may vary based on location and product weight. For any questions regarding shipping and costs please contact us at northmelbourne@karlaidlaw.com KARLAIDLAW reserves the right to request additional shipping costs from the customer on orders for multiple items.
5. Warranty & Repairs
All products from KARLAIDLAW come with a 2-year production warranty. This warranty includes faults in the material, workmanship and other production related errors. The warranty does not apply to defects caused by normal usage. The deadline expires on the day of receipt of the goods. In determining a claimable defect in the product(s), the customer must notify it within a reasonable period of time from the date on which the defect was detected or should be discovered. Anything within 2 months of this day will always be within a reasonable time. If the claim is justified, the customer will be refunded reasonable costs for shipping the item. For warranty claims please contact us at northmelbourne@karlaidlaw.com
6. RETURNS
We, KARLAIDLAW, do not support unnecessary shipment due to environmental concerns. Please consider the product need and uniqueness of each product before finishing the purchase, KARLAIDLAW will accept exchanges. KARLAIDLAW does not accept refunds for in-store or online purchases. We do offer a store credit. Unfortunately, our Shipments do not have a return label however, you can return the good to KARLAIDLAW at the following address:
287 SMITH STREET FITZROY, 3065, Victoria, Australia. Please email shop@karlaidlaw.com to confirm you are returning the item to EXCHANGE or FOR STORE CREDIT.
KARLAIDLAW will reject all returns that do not meet the above requirements. You have 14 days to return your item. If the customer wishes to exchange an item, please emailed us at shop@karlaidlaw.com to confirm an exchange, once we have confirmed an exchange. Please return item. Once KARLAIDLAW receives the returned product, we will send out your exchanged item. The additional shipping fees will be payable by the customer. This can also be done in store.
The customer, however, is liable for any deterioration of the value of the product due to other handling than is necessary to determine the nature, characteristics and manner of the product. If the customer has handled the product differently than what is necessary to test the product in a general way and the value of the product, as a result, is deteriorated, KARLAIDLAW will deduct an amount corresponding to the impairment.
Karlaidlaw does not accept refunds or exchanges for sale items. Please choose carefully before purchasing your item.
Karlaidlaw does no accept refunds for In-Store or Online purchases. Please choose carefully before purchasing your item.
Karlaidlaw does not accept returns or exchanges for items that have been custom hemmed to your requested length.
7. Privacy
KARLAIDLAW treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. For any questions regarding privacy or data collection please contact northmelbourne@karlaidlaw.com
8. Company Information
Karlaidlaw.com is the official online shop for KARLAIDLAW and is governed by Australian law and registered in Australia at:
KARLAIDLAW
498-500 Queensberry Street
North Melbourne, Victoria
Australia
E: northmelbourne@karlaidlaw.com
Shipping Address:
KARLAIDLAW
498-500 Queensberry Street
North Melbourne, Victoria
Australia
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