Shipping policy

 

1. Order Confirmation

By accepting these terms and conditions, upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and KARLAIDLAW. Once an order is completed on karlaidlaw.com, the customer will automatically receive a confirmation of the purchase.

2. Payment Methods

We accept the following payment methods: Visa, Visa Electron, MasterCard, Maestro, PayPal, and AfterPay.

When paying by debit or credit card, you will need to enter your full card details. For some transactions, you may also be required to complete 3D Secure verification by entering a security code.

All payments are processed securely using SSL (Secure Socket Layer) encryption, which protects your information from unauthorized access. KARLAIDLAW does not store your credit card details after your transaction is completed.

For customers based in Australia, all prices include GST.
Prices shown do not include shipping costs or any additional services, which will be added at checkout where applicable.

All prices on karlaidlaw.com are listed in Australian Dollars (AUD).

KARLAIDLAW reserves the right to change prices at any time.

3. Local Levies / Taxes & Duties

Local import charges (customs duty, sales tax, etc.) can occur depending on the customer’s region and local customs legislation. These charges are at the customer’s own expense.

4. Shipping

All orders are shipped through our trusted shipping partners.

Australian Orders
All Australian orders are delivered via Australia Post (AUSPOST).

International Orders
International customers can choose between AUSPOST Standard & Express or DHL International Express at checkout. We are unable to make exceptions to these shipping options.

All orders are insured, and tracking information will be provided via SMS and/or email once your order has been dispatched.

All orders are processed and dispatched within 1–3 business days.

Delivery timeframes below apply once your order has been dispatched and is in transit with the selected shipping carrier:

Shipping Timeframes

  • Australia: 1–4 business days
  • International: 6–14 business days

Please note that these timeframes are estimates only. Delivery times may vary depending on your location and customs processing. KARLAIDLAW is not responsible for delays caused by customs or international shipping processes.

Shipping costs are calculated at checkout based on your location and the weight of your order. Costs may vary by country. For orders containing multiple items, KARLAIDLAW reserves the right to request additional shipping fees if required.

If you have any questions about shipping or costs, please contact us at shop@karlaidlaw.com.

Important Shipping Information

  • We do not ship to P.O. Box addresses.

Lost, Stolen or Damaged Parcels

If you added Package Protection at checkout, your order is protected if it’s lost, stolen or damaged in transit. Visit our Returns Portal, enter your order number and email, and follow the steps.

If your order didn’t include Package Protection, KARLAIDLAW is not responsible for parcels that are lost, stolen, delayed or damaged once they have been dispatched and tracking details have been provided.

5. Warranty & Repairs

All KARLAIDLAW products are covered by a two (2) year warranty from the date you receive your order.

This warranty covers manufacturing and material faults, including defects in workmanship or production.

The warranty does not cover damage caused by:

  • Normal wear and tear
  • Misuse
  • Improper care or handling

If you notice a fault, please contact us as soon as reasonably possible after discovering the issue. Notifications made within two (2) months of identifying a fault will be considered reasonable.

If your warranty claim is approved, reasonable return shipping costs will be reimbursed.

For warranty or repair enquiries, please contact us at shop@karlaidlaw.com.

6. Returns

Returns, Exchanges & Store Credit

At KARLAIDLAW, we aim to reduce unnecessary shipping due to environmental concerns. Please carefully consider your purchase, including sizing and product details, before completing your order.

We do not offer refunds for online or in-store purchases. We do accept returns for an exchange or store credit, subject to the conditions below.

Return Eligibility

To be eligible for an exchange or store credit:

  • Items must be unworn, with original tags attached
  • Items must be returned in the same condition they were received
  • Returns must be started within 14 days of the purchase date, and received back to us within 30 days
  • Sale items are final sale and cannot be returned or exchanged
  • Items that have been custom hemmed are not eligible for exchange or return

What is Checkout+ Coverage?

When you opt in to coverage at checkout, your return shipping label is included, so you can return any eligible item(s) in your order for a store credit or exchange for free.

If you decide not to add coverage, you can still return your items, but you will be responsible for the cost of the return shipping label.

What is Package Protection?

When you add Package Protection at checkout, your order is protected if it’s lost, stolen or damaged in transit.

All returns are subject to the guidelines outlined in this Return Policy.

How to Start a Return

  1. Visit our Returns Portal.
  2. Enter your order number and email address.
  3. Select the item(s) you’d like to return and choose an Exchange or Store Credit.
  4. Print your return label, pack your item(s) securely and drop them off with the carrier.

Once your return is received and approved, your exchange will be sent out or your store credit will be issued.

7. Privacy

KARLAIDLAW respects your privacy and is committed to protecting your personal information.

We treat all customer information with care and confidentiality. Your personal information will not be shared with third parties, except where required to process your order or comply with legal obligations.

For any questions regarding privacy or data collection, please contact us at shop@karlaidlaw.com

8. Company Information

karlaidlaw.com is the official online store for KARLAIDLAW and operates in accordance with Australian law.

Email
shop@karlaidlaw.com

Shipping Addresses

KARLAIDLAW - Fitzroy
323 Smith Street
Fitzroy, Victoria Australia